Richardson & Wrench Bondi Beach ABN 14 102 031 818 is committed to complying with its obligations under the Privacy Act 1988 (Cth) (the Act).
The Act allows personal information to be collected, used and disclosed for the purposes for which it was collected in accordance with the Act.
This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with this website.
We also have a privacy policy which details our policy in connection with our real estate agency business. A copy of this privacy policy can be accessed on this website also.
This Privacy Policy may be revised, updated or replaced from time to time and we may subsequently notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on this website. Any changes to it take effect on the date on which the revised, updated or replaced Privacy Policy is posted to this website.
What information do we collect?
Includes but are not limited to: full name, contact details, address, TFN if it relates to a successful sale where the deposit is being invested, bank account details if we are holding funds payable to you. If you are applying for a rental property, required documentation is in the application and is standard practice.
We will also collect photo identification from you and supporting documentation if you are leasing, selling or purchasing a home from us so we can conduct necessary identification checks.
Why do we collect this information?
We collect your personal information so we can provide real estate services to you and effectively manage our relationship with you. This includes verifying your identity, communicating with you, processing property sales, purchases, leasing and property management matters, managing deposits and other monies held on your behalf, and meeting our legal, regulatory and record-keeping obligations.
Automated Decision Making (ADM)
ADM is when:
- we use a computer program to make, or do a thing that is substantially and directly related to making, a decision; and
- the decision could reasonably be expected to significantly affect the rights or interests of an individual; and
the kinds of personal information used in the operation of such computer programs are:
- Personal identification details: name, date of birth, address and contact details.
- Property and tenancy information: rental address, lease details, inspection records and tenancy history.
- Financial information: bank details, rent payments, invoices and transaction records.
- Identification documents: driver licence, passport or other proof-of-identity documents.
- Employment/income information: employer details, payslips and proof of income.
- Application and reference information: rental applications, references and emergency contacts.
- Signatures and agreements: electronic signatures, leases and other signed documents.
- Tenancy database information: rental history and relevant tenancy database records.
the kinds of such decisions made solely by the operation of such computer programs are:
- Identifying or flagging tenancy database matches.
- Automatically calculating rent, fees, arrears or other amounts.
- Generating reminders or notifications for overdue rent, inspections or lease dates.
- Processing or categorising financial transactions.
- Automatically generating documents, forms or reports based on information entered.
- Flagging applications or records that meet predetermined criteria.
the kinds of such decisions for which a thing, that is substantially and directly related to making the decision, is done by the operation of such computer programs are:
- assessing and processing tenancy applications, including compiling and presenting applicant information for review;
- checking tenancy history and tenancy database information to assist in assessing tenancy applications;
- identifying and calculating rental arrears and payment information to assist with decisions relating to arrears management;
- processing property inspection and condition information to assist with decisions concerning maintenance, repairs and tenancy management;
- processing financial information, transactions, invoices and disbursements to assist with accounting and property management decisions;
- generating, populating and processing tenancy agreements, notices, forms and other property-related documents; and
- generating alerts, reports, records or other information that may assist authorised staff in making decisions relating to applicants, tenants, landlords and the management of properties.
Information disclosed
We will use and disclose personal information only for the purposes for which it is collected in accordance with the Act, including:
- providing services and customer support, including service updates;
- maintaining and updating our records;
- comparing information for accuracy, and verifying it with third parties; and
- providing information as authorised or required by law or a relevant government body or authority.
Overseas disclosure
We do not disclose personal information overseas.
We may use cloud storage and IT servers that may be located overseas to store the personal information we hold. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country information about an individual may be held.
To the extent that we can identify the countries to which we transfer information they are:
- Australia
Please note that in some cases countries to which we transfer information may not have laws or binding schemes that have the effect of protecting your information in a way that overall is at least substantially similar to the way in which the Australian Privacy Principles protect your information, and there may not be any mechanism or binding scheme that you can access to take action to enforce legal protections.
Anonymity and pseudonyms
General users of the website do not need to disclose their identity to us in order to use this website. This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above.
Please note that we may not be able to provide you with some or all of our services if you are anonymous or use a pseudonym.
Cookies
A cookie is an electronic token that is passed to the user’s browser which passes it back to the server whenever a page is sent to the user. Our servers may generate cookies which are used to keep track of the pages that users have accessed while using the website. The cookie also allows data to be inputted into a form or template and temporarily stored until the user chooses to save that form or template. Cookies generally remain on the user’s computer even after an internet session is ended and the computer rebooted. The cookie can be read by the server that placed it there during a subsequent visit to that same server. Their exact behavior is server specific.
When users visit this website, our server may log certain information, including the type of browser and operating system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the referring site (for example, the previous site visited), the server’s IP address, the date and time of visit and the address of the pages accessed and the documents downloaded. This information is generally only for internal statistical analysis and system administration purposes.
Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy.
Information security
We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorised access, modification or disclosure.
We may store information about you in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country personal information about you may be held.
Where appropriate, we use secure transmission facilities. However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet.
Links to other websites
This website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites. This Privacy Policy does not extend to those linked websites.
Marketing and opt-out
We may also use the information, including personal information (excluding sensitive information), provided by users of this website for marketing and research purposes, to analyse and improve products, benefits and services and to inform users of products, services and benefits provided by us, our related entities, suppliers or sponsors which we consider may be of value or interest to users, unless the user tells us, or has previously told us, not to. If a user does not wish to receive any information about such products, services and benefits they can contact the Privacy Officer (details specified below). We will not use your sensitive information for these purposes without your consent.
Accessing your Personal Information
Users of the website whose information we either collect, use or disclose have the right to request access to any personal information held by us which relates to them, unless we are permitted to withhold that information. We may charge a reasonable fee where access to personal information is provided. Any requests for access to a user’s personal information should be made in writing to the Privacy Officer (details specified below). The user also has the right to request the correction of any personal information which relates to them that is inaccurate, incomplete, irrelevant, misleading or out-of-date.
If the user requires any further information about our management of personal information or has any queries or complaints, they should contact:
The Privacy Officer
Shop 2, 10 Jaques Avenue, Bondi Beach NSW 2026
02 8362 4000
The Office of the Information Commissioner can be contacted as follows:
| Phone enquiries | 1300 363 992 Mon–Thurs 10am–4pm AEST/AEDT |
| Online enquiries | Enquiry form |
| Post | GPO Box 5288 Sydney NSW 2001 |
Acceptance of this Privacy Policy
By using this website, accessing any of our products, services or features, the user acknowledges that it has read, understands and accepts this Privacy Policy and the permissions to collect, use and disclose personal information, and the user authorises us to collect, use and disclose, in accordance with the Act, their personal information for the purposes specified in this Privacy Policy.